RetBot
Meet RetBot, your trusted companion for online retail success. RetBot is a specialized chatbot designed to empower e-commerce businesses with cutting-edge automation and intelligence.
Platforms
iOS, Android, Web, macOS, Windows
Industry
Challenges with E-Commerce Companies
How to Elevate CX and Increase Customer Retention?
Solution
- RetBot provides updates on transactions. Customers like receiving updates about their online purchases. It shows that that brand is concerned about their purchases.
- RetBot is easy to use, It can magnify the usability of your website.
The customers can also rate the products and give direct feedback to the RetBot.
- RetBot gives customers the ability to achieve their purpose with littleto no clicks.
How to increase
Sales?
Solution
Increased conversion Rates
The average bounce rate of ecommerce sites is 20%-40%.
Product Recommendations
RetBot can ask your site visitors a few questions in order to understand what they’re looking for and based upon their answers can help them finding suitable options in no time.
- Reducing cart abandonment
Reduce cart abandonment by promptly sending targeted messages with assistance or discounts on friction-prone pages, such as the checkout page.
How to manage Returns effectively?
Solution
Offer Seamless Returns
The number of returns is surging along with the boom in eCommerce purchases. Ensure you offer a frictionless, transparent returns process and personalize the experience as much as possible. RetBot can help a customer throughout the returns process, answering questions about the company’s return policy and eligibility.
Return prevention
Over 30% of online purchases are returned. RetBot intervenes to prevent returns by guiding shoppers, reducing hassle, and saving costs.
How to provide Better Customer
Support at low cost?
Solution
Maintaining a support team that can care for your customers 24/7 can be very costly, and customers’ needs may also arise outside of business hours.
RetBot can be integrated with CRM or any other application to provide answers immediately, at any time.
RetBot has the ability to gather data for analytics in order to provide improved services and meet better customer expectations.
Omni Channel
Today’s consumers demand you respond to them
wherever they hang out. If you only support one/two
channels you are behind. Your customer support
organization needs to scale across email, chat,
messaging and voice platforms.WhatsApp emerging as the new online shopping channel
Among all the contemporary social media and messaging platforms, WhatsApp is the most popular messaging app used by more than 2 billion active users sending over 65 billion messages every day. 67% of messaging app users say that they would prefer to use chat for communicating with businesses over the next two years. Also, 53% of respondents say they’re more likely to shop with a business that they can directly reach through messaging.
Unlock In-Depth Insights: Download Our PDF Case Study Now!
Catch a glimpse of our success story. Download the PDF case study for valuable insights and solutions.”
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