Plan-Based AI Adoption

What each tier is for

Basic is a pilot seat. Standard is daily use for a handful of agents. Elite is when you want workflow builder, compliance checker, and the full launched catalog for your industry.

Founders on Basic: you are buying proof, not permission to boil the ocean. One seat, one app, one metric.

Elite is for teams that already fight over seat access because the first apps worked, not because the pricing page looked impressive.

Seats should match desks

Shadow logins defeat billing and audit. Seat limits nudge you to provision real users.

If three people share one login, your audit story collapses. Provision seats even when it feels early.

Enterprise stays at the edges

Advanced platform apps belong on Elite and Enterprise. Day-to-day agent tasks should still live in the catalog so you are not maintaining one-off integrations per desk.

Enterprise for larger teams (up to 25 users at list price); catalog apps for the other ninety percent of desks. Mixing that up is how projects stall.

Renewal conversation

Before renewal, list daily active agents, top three apps, and one metric moved (handle time, edit distance, reopen rate). Upgrade tiers when the list proves daily use, not because sales offered a discount.

Downgrade conversations are OK too if seats were provisioned for curiosity, not workflows.

Field notes from recent pilots

Basic pilots with one metric beat Elite purchases with none.

Seat limits feel annoying until an audit asks who used AI last month.

Enterprise for larger teams; catalog apps for desks — mixing them slows both.

Renewals go smoother with a one-page usage summary than with enthusiasm.

Downgrading unused seats is normal, not failure.